Low Sample size (gennerate report) ------------------------------------ We have been monitoring the counter for a few days and noticing that the store is having very low traffic. We have tried our best effort to tune the counter accuracy based on the limited sample size and the best accuracy we could achieve is IN 100% (12) OUT 100% (16). Raise Ticket (Low sample size) -------------------------------- (For 3.2.2 and below) Hi, The counters listed above is undergoing verification process. However, our specialist has found that the entrances covered by the counters has low traffic. Therefore, we are now on hold the verification process until your further action. We will need to schedule a walk test on this counter [000000000aaf772d]. Perhaps you may let us know your available time for the walk test. Hope to hear from you soon. Many Thanks. (For 3.4.1 and above) Hi, The counters listed above is undergoing verification process. However, our specialist has found that the entrances covered by the counters has low traffic. Therefore, we are now on hold the verification process until your further action. We will need to schedule a walk test on this counter [000000000aaf772d]. As the counter is 3.4.1 and above, you may use the Walk Test feature in the counter. Note: This is the guide on the walk test feature on device level (only for firmware version of 3.4.1 and above) https://www.footfallcam.com/people-counting/knowledge-base/chapter-3-device-configuration/#3-5-walk-test Please let us know if there is any updates about the walk test. We will collect the videos for proceeding the verification. Many thanks. Follow up (Content need to change depend on the situation): ----------------------------------------------------------- Hi, Just to follow up, is there any update on the counter LED status? The counter is currently still offline and we are not able to proceed verification if the counter is still offline. Kindly check on the cable, network settings and update us with the counter LED status. Kindly update us within 3 business working days or ticket will be propose to close automatically. Many Thanks. Hi, Just to follow up, is there any update on the counter? The counter is currently having low traffic and we are not able to proceed verification if the counter have no sample size. We will need to schedule a walk test on this counter [00000000bd2ca92f | 15F010230959]. Perhaps you may let us know your available time for the walk test. Kindly update us within 3 business working days or the ticket will be propose to close automatically. Many Thanks. Hi, Just to follow up, is there any update on the renovation store? The counter is having difficulty for us to proceed verification. Kindly update us within 3 business working days or ticket will be propose to close automatically. Many Thanks. Counter is not ready. Verification on Hold ------------------------------------------ Hi, The counter listed above is undergoing verification process. However, our specialist has found that the counter is not ready and not installed on ceiling Therefore, we are now on hold the verification process until your further notice as there isn't any sample size able to be collected for verification purpose.We are also suggesting your side to installed the counter in a proper way (on ceiling) so it is able to perform counting normally. https://prnt.sc/v6u3of Kindly raise us a new ticket to notice us once the action suggested has been taken and we will continue the verification process for the counter after that. Many thanks. Verification on Hold ----------------------- Hi, We will propose to close the ticket for now. The counter is now on hold for verification and kindly raise us a new ticket once action suggested has been taken and we will continue the verification process after that. Many thanks. Counter Offline ----------------- Hi, The counters listed above is undergoing verification process. However, our specialist found that the counter has disconnected from server since (DATE) Therefore, we are now on hold the verification process until your further notice as the is not uploading data for verification purpose. Perhaps you may have a check on the cable or network connection of the counter and kindly let us know the LED status of counter once it is turned on. Your reply is greatly appreciated. Many thanks. Notify customer the verification is done ------------------------------------------- Hi, Hope you are well. We are happy to inform you that the re-verification for Site [CUENCA], Counter [MANSCUENCA] [00000000ff38dab5] had been completed successfully. Kindly refer to the attached document for the accuracy. https://portal.footfallcam.com/FootfallCam/meta/VerificationStudy02.59.35@28.12.2020@aade8710.pdf The ticket will be proposed to close. If you ever encounter any other issue in the future, please feel free to raise another ticket to us. Many Thanks. 你好 已完成對人流器的重新驗證過程，並已在<2020年4月30日>發送了報告，其準確性為 非常感謝！ Internal report Since the re-verification for the counter is completed with an improved tracking zone, we would like to propose to close this ticket now. Thank you. 由於人流器的重新驗證已完成，我們將會關閉這張ticket。 謝謝。 Store closed ----------------- Hi, The counters listed above is undergoing verification process. However, our specialist has found that the store is closed for a few days. https://prnt.sc/t5zvan Therefore, we are now on hold the verification process until your further notice as there isn't any sample size able to be collected for verification purpose. Please let us know when the store will reopen and and do let us know the operating house and business peak hours. Hope to hear from you soon. Many Thanks! Dark Environment ------------------- Hi, The counter listed above is undergoing verification process. However, our specialist has found that the counter live view is dark (https://prnt.sc/vej9om) and we are suspecting that the entrance is not in use. Therefore, we are now on hold the verification process until your further notice as the data are difficult to be collected for verification purpose. We need you to have a check with the store side and let us know if the entrance is in use. Make sure the light condition of the store is bright and make sure if the entrance is in use so that we can schedule a walk test for data collecting purpose. Hope to hear from you soon. Many thanks. Multicounter some counter done, But some need raised ticket ---------------------------------------------------- Hi, Hope you are well. We are happy to inform you that the verification for 3 counters in Site [PTC Palembang] had been completed successfully. Please refer to the following attachment: 1. [site][Counter][Serial] https://portal.footfallcam.com/FootfallCam/meta/VerificationStudy02.48.02@24.11.2020@967f4d24.pdf 2. [site][Counter][Serial] https://portal.footfallcam.com/FootfallCam/meta/VerificationStudy02.48.02@24.11.2020@967f4d24.pdf 3. [site][Counter][Serial] https://portal.footfallcam.com/FootfallCam/meta/VerificationStudy02.48.02@24.11.2020@967f4d24.pdf However, our specialist has found that the entrances covered by this counters has low traffic. Therefore, we are now on hold the verification process until your further action. We will need to schedule a walk test on this counter [50d2a301-20201116], Serial [0000000050d2a301]. Perhaps you may let us know your available time for the walk test. Hope to hear from you soon. Many Thanks. Entrance Blocked ------------------- The Site [TropicanaGarden] , Counter [TropGardenC2] [15F010230120 | 00000000e6558ff4 ] is not ready for verification as the entrance is blocked (https://prnt.sc/vta3wd). There is no visitor proof to complete the verification. Hence, please reach back to us when the entrances are unblocked and we encourage you schedule a walk test of at least 20 IN and 20 OUT with all possible walking paths is required in order to get enough sample size for tuning process. We will put on hold for the verification of this counter at the time being. Please let us know when you are free to schedule a walk test at least one day before the desired date so that we are able to schedule videos for the walk test and hence proceed with the verification process of the counter. Many thanks. Store is Undergoing Renovation --------------------------------- Hi, Hope you are well. The counters listed above is undergoing verification process. However, our specialist has found that the store is undergoing renovation. 1. Counter [Khamees1504] [0000000035271bf1 | 15F010206912] https://prnt.sc/vvk3w9 2. Counter [Khamees1504] [000000006b0bc39a | 15F010221402] https://prnt.sc/vvjnn7 Therefore, we are now on hold the verification process until your further notice as there isn't any sample size able to be collected for verification purpose. Please let us know when the store will finish renovation and and do let us know the operating hours and business peak hours. Hope to hear from you soon. Many Thanks! Live view is blocked ---------------------- Hi, During our accuracy audit process, we have found that the counter [CcCremonaPro] [00000000e33d222f | 15F010220827] is having vision blocked in live view which causes difficulty to perform re-verification. http://prntscr.com/ydhw8q https://prnt.sc/xyfzwv Looking forward for your reply. Many thanks Login portal reset link -------------------------- Hi, Hope you are doing well. For the password reset, the link will redirect to the login page and thus you will need to click on the "Forget Password" button in order to access to the page. Kindly enter the username and a reset password email will be sent to the email address assigned with this account. Make sure to check the Junk or Spam mail box as well. Hope the information above helps. Many thanks.